Wateqa Store

Shipping & returns

Transparent delivery timelines, easy returns, and repair-first service.

Delivery & returns

Standard delivery — 3–5 business days on qualifying orders. Tracking provided by email.

Express — next-day in select cities; cut-off 2pm local time.

Returns — 30-day window, unworn with tags attached. Archive and capsule pieces are final sale unless faulty.

Repairs — five-year craftsmanship pledge includes complimentary minor repairs. Contact us with your order number.

COD — cash on delivery available where configured at checkout.

Quick answers before you order

Can I change my delivery address?

Yes — write to client care within 2 hours of placing the order, before dispatch.

Do you ship internationally?

We ship across Morocco and selected EU destinations. Duties may apply outside Morocco.

How do archive returns work?

Numbered archive pieces are final sale unless faulty. Faulty items are repaired or replaced under the five-year pledge.