Orders & COD
Confirm COD orders by phone or WhatsApp
Call buyers before shipping to cut refused deliveries.
Open the order in Dashboard → Orders. You will see customer name, phone, city, and address.
Call or WhatsApp within a few hours of the order. Confirm the product, total, and delivery window.
If the number is invalid or the buyer cancels, mark the order cancelled before you hand it to the courier.
Enable WhatsApp/SMS verification in Settings → Payment for automatic confirmation links when available on your plan.
Add a short merchant note on the order (e.g. “Confirmed 18:40”) so your team knows it is safe to ship.
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