Marketing
Customer messages
Read and reply to storefront contact messages.
Storefront contact form messages are handled from your support email — make sure Settings → Contact has a working address (and WhatsApp if you use it).
Reply promptly — fast responses improve COD confirmation rates when shoppers ask about delivery or size.
For order-specific questions, open the order in Orders and keep fulfillment notes there.
Marketing emails are separate: use Email for campaigns; use your support channel for one-to-one shopper questions.
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