Troubleshooting
Images not uploading
Fix product or section image upload failures.
Use JPG, PNG, or WebP under 10 MB per file for covers and photos.
For ebooks: set product type to Digital, upload Front cover + Back cover photos, then upload the PDF under Ebook file.
PDF files can be up to 50 MB. Only PDF is accepted for digital downloads.
Product photos upload to cloud storage — if upload fails, wait a minute and try again.
Check your internet connection — large files on slow mobile networks may timeout.
Try a different browser. Disable VPN if uploads consistently fail.
Contact support if a specific file fails repeatedly after resizing.
Was this article helpful?
Contact support